Terms & Conditions

1. Acceptance of Terms

By accessing or using the website at goswamirehab.in (the "Site") or by requesting a service from Goswami Rehab ("we", "us", or "our"), you agree to these Terms & Conditions. If you do not agree, please do not use the Site or our services.

2. Our Services

Goswami Rehab provides homecare physiotherapy, functional training, rehabilitation programmes, sports enhancement consultation, and nutritional consultation delivered to clients' premises where a suitable professional is available. Services are provided by qualified professionals appropriate to the service requested; availability and scope are confirmed before an appointment.

The information published on this Site, including journal articles, is for general education only and is not a diagnosis, emergency service, medical prescription, or substitute for an in-person clinical assessment. Do not delay emergency care because of anything on this Site. Always consult a qualified healthcare professional regarding your condition before starting physiotherapy, exercise, or nutrition changes.

3. Booking and Appointments

• Submitting a booking request through the Site does not guarantee an appointment. We will contact you to confirm availability and finalise the appointment time.
• Sessions are subject to therapist availability and geographic coverage at the time of booking.
• The applicable session fee, including any introductory rate shown at booking, will be confirmed before the appointment. After our team confirms the appointment and fee, payment is due before the session.
• Please provide accurate contact details and health information to enable us to deliver the appropriate service safely.

4. Cancellations, Rescheduling and Refunds

• Please notify us at least 24 hours in advance if you need to cancel or reschedule an appointment, via WhatsApp or email.
• Late cancellations (less than 4 hours before the session) or no-shows may be subject to a reasonable cancellation fee only if it was communicated before the appointment was confirmed.
• Rescheduling is subject to therapist and geographic availability. A new appointment time is confirmed only after our team confirms the available slot.
• If Goswami Rehab cancels a confirmed appointment or cannot provide the booked session and it does not take place, we will refund the full amount paid for that undelivered session. You may instead ask to reschedule, subject to availability and confirmation of a new slot by our team.
• Our team will explain the refund method and any applicable payment-provider processing time. No fixed refund-processing deadline is promised on this page.

5. Health and Safety

You acknowledge that physiotherapy and exercise involve physical activity and may carry risks including pain, fatigue, falls, or injury. Before treatment, tell the professional about relevant diagnoses, medicines, allergies, recent surgery, pregnancy, implanted devices, and symptoms. You agree to follow safety instructions, use prescribed aids, and stop and report new or worsening symptoms. Chest pain, severe breathlessness, fainting, sudden weakness, or other emergency symptoms require immediate local emergency care, not a website booking.

6. Intellectual Property

All content on this Site — including text, images, blog articles, graphics, and the Site's design — is protected by applicable copyright laws. You may not reproduce, distribute, or create derivative works from any content on this Site without prior written permission.

7. Disclaimer of Warranties

The Site and its educational content are provided on an “as available” basis. We take reasonable care to keep information accurate and current but do not promise uninterrupted access or a particular clinical result. Recovery depends on the individual, diagnosis, medical advice, participation, and other factors; no article, timeline, discount, or testimonial guarantees an outcome.

8. Limitation of Liability

Nothing in these Terms excludes or limits a right or remedy that cannot lawfully be excluded under Indian law, including applicable consumer-protection rights. Subject to that limitation, and to the extent permitted by law, liability for a particular paid session is limited to the amount paid for that session, except where loss results from our fraud, wilful misconduct, or legally non-excludable negligence.

9. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Changes to These Terms

We reserve the right to update these Terms of Service at any time. The revised terms will be posted on this page with an updated "Last updated" date. Your continued use of the Site after any changes constitutes acceptance of the revised terms.

11. Governing Law

These Terms are governed by the laws of India, including applicable provisions of the Indian Contract Act, 1872, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 where applicable to the service or transaction. We will first try to resolve complaints directly. Subject to any mandatory consumer forum or other statutory remedy available to you, disputes are subject to the courts of Jaipur, Rajasthan.

12. Reviews and User Content

If you submit feedback or a review, you confirm that it is your own experience, does not contain another person’s private health information, and is not unlawful, defamatory, or misleading. You grant us permission to display approved feedback for service information and moderation purposes. We may edit for length or privacy, decline publication, or remove content that does not meet these standards. We do not publish a review as proof that a particular result is typical or guaranteed.

13. Grievance and Contact

If you have any questions about these Terms, use our contact form.